Refund & Return Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at stellarsphere7@gmail.com. Returns must be sent to the following address:

📦 625 Watsonwood Dr, Nashville, TN, 37211, United States

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please note: If your country of residence is outside the United States, shipping your goods may take longer than expected.

You can always contact us with any return questions at stellarsphere7@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

  • If approved, you’ll be automatically refunded to your original payment method within 10 business days.

  • Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at stellarsphere7@gmail.com.